FAQ - Refund Policy
XanGo offers a 100% satisfaction guarantee refund policy. The policy reads:
Section 16 – Initial-Purchase Guarantee
- A. All Distributors have thirty (30) days to return the Initial Order purchase under the Company’s 100% satisfaction guarantee. The Company will refund the net purchase price and applicable tax amount less shipping charges. Initial Orders of two (2) cases or less do not need to be returned to the Company. All Product in excess of two (2) cases must be returned in resalable condition to the Company in order to receive the refund. A 100% refund will be given on all returned cases included in the Initial Order. In order to receive this refund, the Distributor must contact the Company within thirty (30) days of receiving the Initial Order to inform the Company of the return. Returned Product must be sent through a form of delivery that can be traced (e.g., UPS) and must be received within seven (7) days of contacting the Company. Upon receipt, the return will be noted and a refund will be issued to the Distributor within thirty (30) days. Any additional orders made within thirty (30) days of the Date of Sign-up will be subject to all standard return Policies. This Initial-Order guarantee also applies to Customers who purchase Product directly from the Company.
All Distributors have thirty (30) days to return the Initial Order purchase under XanGo’s 100% satisfaction guarantee. XanGo will refund the net purchase price and applicable tax amount less shipping charges. Initial Orders of two (2) cases or less do not need to be returned to XanGo.
All Product in excess of two (2) cases must be returned in resalable condition to XanGo in order to receive the refund. A 100% refund will be given on all returned cases included in the Initial Order.
In order to receive this refund, the Distributor must contact XanGo within thirty (30) days of receiving the Initial Order to inform XanGo of the return.
Returned Product must be sent through a form of delivery that can be traced (e.g. UPS) and must be received within seven (7) days of contacting XanGo. Upon receipt, the return will be noted and a refund will be issued to the Distributor within thirty (30) days. Any additional orders made within thirty (30) days of the Date of Sign-up will be subject to all standard return Policies.
This Initial Order guarantee also applies to Customers who purchase Product directly from XanGo.
After the initial purchase, XanGo’s policy is to refund 90% of all subsequent orders. Additionally, XanGo also has a distributor kit return policy:
Subject to the restrictions included herein, any distributor kit, opened or unopened, may be returned within thirty (30) days of the shipping date for a full refund, minus shipping costs.
The initial investment to become an Independent XanGo Distributor is $35 (the cost of the distributor kit). Thus, in addition to an almost insignificant up-front investment cost, a prospective purchaser assumes virtually no risk because of XanGo’s 100% refund policy on the initial product and distributor kit.
Furthermore, as a member of the Direct Selling Association (DSA), XanGo meets or exceeds the DSA code of ethics. XanGo is fully committed to the following ethical standards as set forth in the DSA code of ethics:
No member company of the Association shall engage in any deceptive, unlawful or unethical consumer or recruiting practice. Member companies shall ensure that no statements, promises or testimonials are made which are likely to mislead consumers or prospective salespeople.
*** The offer of products or services for sale by member companies of the Association shall be accurate and truthful as to price, grade, quality, make, value, performance, quantity, currency of model and availability. A consumer's order for products and services shall be fulfilled in a timely manner.
*** No member company shall misrepresent the actual or potential sales or earnings of its independent salespeople. Any earnings or sales representations that are made by member companies shall be based on documented facts.
Not only does XanGo hold to these principles, but it imposes, and enforces, these same principles upon its distributor base.
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